PREMIUM BASICS What is Hooksexup Premium? Click here for the Hooksexup Premium promo page, or just read on.
Hooksexup Premium is a subscription service that allows you full access to Hooksexup’s archive of articles, nude photography, video and special opt-in features. You can pay either in monthly ($7.00) or yearly ($35.00) installments.
Here’s What You Get With Hooksexup Premium:
1. Unlimited access to Hooksexup archives - that’s everything older than two weeks. Over six years’ worth of articles and photos!
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5. Photo contests, Hooksexup crosswords, and new exciting features being added all the time!
How do I sign up? You can subscribe by clicking here!
How Do I Cancel my Hooksexup Premium Subscription? To cancel your Hooksexup Premium subscription, go to the Hooksexup Help Wizard, login, select ‘Cancel Premium Subscription’ from the list of help options and enter your reason for canceling in the space provided. When your subscription has been terminated, you will receive notification by email. You will continue to have access to Hooksexup Premium content until the end of your current billing period. (See our Cancellation Policy.)
I’d like to renew my subscription. If you’d like to renew a cancelled subscription, please let us know via the Hooksexup Help Wizard. To find out more about renewals, click here.
PRICING AND BILLING How much does Hooksexup Premium cost? $7.00 a month or $35.00 a year (Psst - that’s less than $3 a month!).
What types of credit cards may be used to purchase a Hooksexup Premium subscription? Visa, Mastercard, American Express, and Discover cards.
I'm nervous about sending my credit card information across the Internet -- how secure is it? For security reasons we do not store your credit card information on Hooksexup servers. All credit card transactions are performed by a special third party service called Verisign. Information is sent from your browser to our servers and on to Verisign via a securely encrypted connection.
May I purchase a Hooksexup Premium subscription by check, cash, or money order? No! We’re sorry but we do not yet have a system in place to accept checks or money orders. (We’ll let you know if and when this changes.) We cannot accept cash because of many safety concerns, foremost among them the U.S. Postal Service's recommendation that you never send cash in the mail.
Can I purchase a Hooksexup Premium subscription if I live outside the United States? Yes! You can use one of the above-listed credit cards. (One caveat, however: you will be unable to take advantage of our Free Magazine offers.)
If I live outside the United States, will my payment be adjusted for the difference in currency or figured at the U.S dollar rate? In the interest of simplicity and speed in billing subscriptions, we must bill at the U.S. dollar rate.
How do renewals work? For monthly subscriptions we will automatically bill your credit card each month, without notification, until you tell us to stop.
For annual memberships, two weeks before your subscription is to expire we will send you an e-mail letting you know. If you don't wish to renew, you can just follow the e-mail's instructions. Otherwise we will renew your subscription automatically one year from your original date of subscription.
Gift subscriptions are not automatically renewed.
May I sample Hooksexup Premium on a trial basis before paying? No. We’re sorry, but if you want to see the naughty naked pictures you will have to pay the $7.00 monthly fee, or $35.00 for the year.
If you’re uncertain about joining Hooksexup Premium, we invite you to join for the one-month rate of $7.00. If, before the month is out, you decide it’s not for you, fill out a cancellation ticket with the Hooksexup Help Wizard and we’ll cancel your subscription at the end of the month. (See our cancellation policy below.)
What is your cancellation policy? Monthly subscriptions: When canceling your monthly subscription, you are responsible for paying the monthly subscription fee through the last day of your current one-month billing cycle. Monthly subscriptions are billed in advance and may be cancelled at any time. Your account will be closed at the end of the current pre-paid billing period.
Annual subscriptions: When you cancel your year-long subscription, the subscription will expire without automatic renewal at the end of your one-year subscription period. If you encounter problems with your Hooksexup Premium service within the first 30 days of your subscription, and we can’t resolve them through the Hooksexup Help Wizard, we will cancel your subscription and refund all but $7 of your payment.
If I sign up for a monthly subscription can I convert to an annual subscription? Yes, you can switch to the annual rate at any time and pay $35.00 for the next 12 months, effective at the end of your current monthly billing cycle. Just use the Help Wizard and fill out a ticket under “Reinstate my Cancelled Premium Subscription.”
Can I give Hooksexup Premium as a gift? Why, yes! You can easily create as many gift subscriptions as you'd like by filling out the gift registration form with your credit card information, your email address, and the email address of the gift recipient/s.
USING PREMIUM What are cookies? Hooksexup Premium depends on special files called "cookies" so that our servers can recognize you as a Premium subscriber and deliver the appropriate pages to you. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. If you have disabled cookies on your browser at any time in the past you'll need to enable them in order to take advantage of many Hooksexup Premium features. To find out how to do this, click here. We use cookies only to facilitate your use of the Hooksexup Premium site. No sensitive information is ever stored in our cookies.
Can I use my subscription from more than one computer -- say, at work and at home? Yes. Just use the same username and password on your browser at each location where you wish to use your subscription. However, only one computer can be logged in at one time for each subscriber ID. To protect Hooksexup from abuse of accounts, if our servers detect that the same subscription is being used from an unreasonable number of discrete locations (IP addresses), we reserve the right to cancel the account.
I'm a subscriber, I'm logged in and I can't access Premium content. What gives? First, make sure you haven't turned "cookies" off in your browser. Then, make sure you're visiting Hooksexup directly at our main Web address -- https://hooksexup.com -- and not https://hooksexup.com, or https://www.Hooksexupmag.com, or any other address. If you still have trouble, visit the Hooksexup Help Wizard and send us a message, and let us know what kind of browser and what operating system you use. Also, cookies files sometimes get corrupted. Try deleting cookies and logging back in.
I’m a subscriber, and I can’t log in, period! Is there something wrong with my account? Don’t panic - just visit the Hooksexup Help Wizard and fill out a ticket under “Trouble Logging In”. A customer service representative will come to your rescue!
How do I log out? All member pages have a “logout” button in the menu, on either the top or the bottom of the page. Note: If you share a computer or are using a public computer terminal, you should also quit your browser after logging out.
PRIVACY Are you going to sell my personal information (e.g. name and address) to the highest bidder? Hooksexup will only use your name and address to verify payment information. If you checked the box indicating that you would like to hear about newsletters and promotions, we will occasionally e-mail you information about new features. That's it. Your information is confidential, and we will not share your personal information with any third parties.
What’s your privacy policy? Click here to read our Privacy Vow.
USERNAME, PASSWORD, AND SUBSCRIBER PREFERENCES I've forgotten or lost my membername and/or password. What do I do? You can go to our lost password page and we'll e-mail your password to you at the e-mail address with which you first registered. If that doesn't work you can visit the Hooksexup Help Wizard and send us an email, and our customer service team will assist you within two business days.
What if I made a mistake during the subscription process? You can return to our account status page and alter your subscription information. (The only thing you can’t change is your membername.)
How can I change the credit card I used in my subscription? For security reasons we do not store your credit card information on Hooksexup servers. All credit card transactions are performed by a special third party service called Verisign. If you need to change your credit card, please visit the Hooksexup Help Wizard and send us a message, with your old and new credit card information.
How can I change my password? You can change your password on our account status page.
I have a new email address. How can I update my member information? Go all the way down to the bottom of the page on hooksexup.com - or click here to go to your Account Status page.
How can I sign up for or opt-out of Hooksexup Newsletters and Promotions? You can subscribe to Hooksexup News - or stop receiving it altogether - by going to your Account Status page. Same goes for emails about Hooksexup Promotions.
Do I still have to fill out a subscriber page if I'm a Hooksexup Member? No. If you are already a Hooksexup member, all you have to do is upgrade your membership to Hooksexup Premium by giving us your billing information. Simply log in to the site with your member name and password, and you will automatically be prompted to upgrade.
Why haven’t I received my free magazines yet? If you signed up for Wired and/or The Week with your Premium subscription, you should expect your magazines in 6-8 weeks. If the months have passed with no magazines, please let us know via the Hooksexup Help Wizard.
PERSONALS vs. PREMIUM Can I have the same membername and password for Hooksexup, Hooksexup Personals and Hooksexup Premium? Yes. Your member name and password will remain consistent throughout the site. If you have not yet bought a Hooksexup- Premium subscription you will be given the option of upgrading every time you sign in.
I’m already a Personals User and have bought a credits package. Do I have to give you my credit card information and billing information again? Yes. For security reasons we do not store your credit card information on Hooksexup servers. All credit card transactions are performed by a special third party service called Verisign. You must therefore give us your credit card information again so we can resend it to Verisign.
Can I cash in my Personals credits for a Premium membership (or vice versa)? Sorry, but no. Except for a shared membername, your Personals and Premium accounts are entirely separate.
OTHER QUESTIONS My question isn’t answered here. Whatever am I to do? Take a look at the Premium FAQ and the Personals FAQ. If your question’s still not covered, send us an message via the Hooksexup Help Wizard.
